We will ship your order with a tracking number within 24 hours of the purchase (Monday to Friday). The length of shipping will depend on the type of shipping you chose (Xpress, Standard etc.). If you have any questions about your order's expected delivery please refer to your tracking number and if that still did not help you or you haven't received a tracking number yet, please contact us at;
If you choose local pick-up, you will be required to text message us your order number at +1 (587) 438-2867 once you've arrived and we will place your package outside on the porch in a bin that is designated to Matcha Lifestyle Customers only. This ensures we can comply with contactless pick-up and are able to sanitize in between customers to fulfill COVID-19 precautions. Pick-up time: 10am-6pm M-F
***Customers may experience shipping delays due to COVID-19. We will try our best to get your package to you ASAP!